GaleNet FAQ and Tech Tips

GBR URL Change:

We've made some exciting enhancements to Gale Business Resources (GBR) that require some immediate and simple action from GBR subscribers only.

Immediate:

Here's what you need to know:
  1. The URL(s)  you currently use to access GBR will change.
  2. These old URLs will continue to work.  You will be automatically forwarded to the new URLs on GaleNet.  the new list of URLs for IP and User Name and Password customers is listed below.
  3. The advantage in changing your links is that you will then bypass the jump page, speeding up your access.

Simple:

Here's what you need to do about it:
  1. Change Bookmarks and Links

    2. IP Authentication
    If you subscribe to Gale Business Resources (GBR) change any bookmarks or embedded links to their new URL(s):

    http://www.galenet.com/servlet/GBR

    User Name and Password Access
    The URL is different than for IP access:

    http://www.galenet.com/servlet/GBR?q= YourUserID

    You will need to replace the YourUserID with your actual user name for GaleNet.

  2. If you have additional questions, contact  Gale Customer Technical Care .
Need more help?

Help Cards covering these changes are available. To request additional GaleNet "Help Cards" for your library, please e-mail your request.

...and, stay tuned, there's more to come!

Throughout the next 12 months, other GaleNet titles will join GBR on a new and more powerful server, offering exciting new features. To be notified of these and other events that affect GaleNet access, sign up for the GaleNet notification service. Send an e-mail asking to be added to the GaleNet Service Mailing List: Add me to the list

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GaleNet Access Methods:

GaleNet is a subscription based information product. Your organization needs to be a registered, licensed customer to access GaleNet, even for trial subscriptions. Contact your Gale Electronic Sales Representative to subscribe or to start a free trial subscription at 1-800-877-4253.

Customers are authenticated to access GaleNet in one of three ways:

1. Authenticate automatically via your unique IP (Internet Protocol) address.
Most customers are automatically authenticated via IP address. When you enter a GaleNet database, our server automatically checks the workstation IP address and verifies you are a licensed customer. With IP authentication you conduct your searches without being prompted for a password or user ID. Your Network Administrator provides your IP addresses or range of addresses to a Gale sales representative when they are first setting up the subscription.

If you were prompted for a USER ID and password in error, call your organization's network administrator to verify your workstation is included in the list of valid IP addresses given to Gale. Your network administrator can also advise you if your organization is experiencing any trouble with internet connections.

2. Authenticate via User ID and password.
If IP authentication won't work for your institution, then access to GaleNet can be accomplished through a Username/Password pair that is assigned to your library.

3. Authenticate via Gale's Remote Patron Authentication System (RPAS).
GaleNet now offers the Remote Patron Authentication System. With RPAS your patrons can access your library's GaleNet subscriptions from their home, on the road, anytime and anywhere. Contact your Sales Representative for details on this service.

Network Administrators
If you are a Network Administrator and are having trouble accessing GaleNet, please call Gale Technical Support at 1-800-457-4253. Technical Support will need to know your IP addresses or range of addresses, your DNS and the type and version of browser software you are using to access GaleNet. We also will need to know any error messages that Netscape or your browser is reporting. Lynx browser users should be sure to use the latest version of Lynx. Please call Gale Technical Support with a IP address of a workstation that is unable to access GaleNet. You may call or Email us at techsupp@gale.com .

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ACP Error Unable to Access GaleNet

This error is reported because the IP address of your workstation is not contained in the GaleNet IP authorized list. You should notify your network administrator. If you are a Network Administrator, verify the workstation IP address against the list submitted to Gale and contact Gale Customer Technical Care.

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Password Access Authorization Failed

This error is usually reported because the user ID and password keyed incorrectly. Both the user ID and the password are case sensitive, make sure you don't have the keyboard CAPS LOCK key on. Type the user ID and password being mindful of the case of each character. If this fails, you should notify your network administrator. If you are a network administrator, verify the assigned user ID and password for the patron. If the user is entering the correct user ID and password, contact Gale Technical Support at techsupp@gale.com .

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GaleNet URLs:

All customers may use http://galenet.gale.com/ to access their Gale Databases. Some customers request the direct URL to access a single GaleNet database for menus or library web pages or even bookmarks. You can link straight to any database.

1. Customer Accessing via registered IP addresses can use these direct URLs.

2. Customers using assigned User ID and password can use these direct URLs.

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04/02/1999